Refund Policy

1. General Condition

• Requests for exchange or refund must be made within 24 hours of receiving the product.
• The footwear must be in its original condition, unworn, and in its original packaging.

2. Eligibility for Returns

• If you receive a different product from what was ordered (wrong color or size).
• If the product has a clear manufacturing defect upon delivery.
• In these cases, Adoukou will cover all shipping costs for the return or replacement.

3. Size Exchange

• If the size does not fit, we offer an exchange service for a different size (subject to availability).
• If an exchange is requested due to a customer’s preference (and not an error on our part), the customer may be responsible for the return/exchange shipping fees.

4. Refunds

Since we operate on a Cash on Delivery basis, accepted refunds will be processed via bank transfer or money transfer agencies after the product is inspected and its condition is verified.